Client Services & Volunteer Coordinator Full-Time Contract Position (Parental Leave)

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Job Description

This is a full-time Contract Position (Parental Leave).

Posting date: February 27, 2018

Victim Services of Sarnia-Lambton is a non-profit charitable organization working in cooperation with community partners to assist victims of crime and tragic circumstance. Victim Services provides immediate emotional and practical support to all victims. Victim Services is a crisis service that is available 24 hours a day, seven days a week.

We are seeking a Client Services & Volunteer Coordinator to recruit, train, supervise, and support volunteers in the delivery of victim services in accordance with the Ministry of Attorney General’s Victim Crisis Assistance Ontario Standards. Victim Services is supported by volunteers throughout Lambton County who deliver services to victims of crime and tragic circumstance. The Coordinator will have experience in volunteer supervision and in planning regular professional development opportunities and appreciation events.

The Coordinator will provide trauma-informed victim-centered support services, including, but not limited to needs assessments, crisis intervention, case coordination, and referrals. We are searching for a flexible, compassionate, and energetic individual to join our team!

Position:                     Client Services & Volunteer Coordinator

Start Date:                  As soon as possible

End Date:                    July 2019

Reports to:                 Executive Director

Compensation:          $19.00-$22.00/hour

Education:                  Post-Secondary education in Volunteer Management, Social Sciences (Social Work, Sociology, Psychology), or equivalent.

Required Qualifications:

  • Demonstrated knowledge of and experience with volunteer theories, programs, services, and community resources.
  • Social services background with experience in crisis intervention and trauma informed practice (min. 2 years).
  • Understanding of victims’ issues, the justice system, and the not-for-profit sector.
  • Proven ability and knowledge of recruitment and advertising techniques
  • Strong competency in both written and oral communication is required to develop, maintain and accurately record complex, confidential relationships.
  • Knowledge of different social service organizations and indigenous organizations in the Sarnia-Lambton area and how to access these community resources.
  • Proven ability to use computer software and database tools to meet the needs of the role.
  • A valid Ontario’s driver’s license, insurance, and a reliable vehicle is required to fulfill the requirements of this position.
  • The Coordinator must be able to operate from all four locations within Lambton County: Sarnia, Grand Bend, Corunna, Forest, and Petrolia.
  • Successful completion of a detailed criminal background check.
  • Committed to an Anti-racist and Anti-oppressive practice
  • Bilingual in French is an asset

Mental Stress

There is frequent noticeable pressure from simultaneous priorities. Unpleasant contacts or concerns over unpleasant situations are frequent. Moderate disruption of family/social life. This position exposes the incumbent to vicarious trauma that results from empathetic engagement with recently traumatized clients.


Working Conditions

Flexible shifts/hours Monday-Sunday including, but not limited to, statutory holidays with evening, weekend, and on-call shifts related to client and organizational needs for crisis support. The hours of work including days off and work area may be subject to change consistent with operational requirements.

Physical Effort

Most of the time is spent sitting or standing in the same location with liberal opportunity to move about. On-scene response to victims may involve standing or sitting for long periods of time. Occasionally required to stoop or lift light articles up to 10 lbs. in weight.

To apply for this position:

  • Send your resume and cover letter in one      document to Samantha Matty, Executive Director at by March 15, 2018, 12:00pm. Clearly establish how      you meet the requirements of this position. Posting will remain open until      a suitable candidate has been found.
  • Please note the selection process may      include assessments and/or testing in addition to interviews, references,      and security clearance requirement.
  • We thank you for your interest but only candidates being offered an interview will be contacted. No phone calls please.

We encourage applications from individuals who reflect the diversity of the community we service including, but limited to: survivors of crime or tragic circumstance, people of colour, indigenous people, LGBT2Q+ individuals, people with disabilities, and people who represent the range of socio-economic realities in our community.


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